Flowtech Embark on a Customer Journey

As a member of The Institute, we will be working on a number of activities to improve our customer experience. This will include using a host of practical tools to enable us to enhance the service we deliver throughout the organisation.

Suzanne Emberton, Head of Customer Services commented: "This is a bold statement which demonstrates our commitment to delivering world class customer service.  Partnering with the Institute of Customer Service will help is to align our strategy, culture, people and processes to deliver best in class performance for our customers."

In the coming weeks we'll keep you updated with our progress, so watch this space!